Terms of service

Terms of Service

Last updated: 10 October 2026

These Terms of Service govern your access to and use of citytransport.shop.

The website is operated by CITY TRANSPORT GROUP LTD, a company registered in England and Wales under company number 10276695.

1. Acceptance of These Terms

By accessing or using the website, you agree to these Terms of Service, our Privacy Policy and any other policies referenced on the website.

If you do not agree, you should not use the website.

2. Website Use

You may use the website only for lawful personal or commercial shopping purposes.

You must not:

Use the website for unlawful, fraudulent or abusive purposes
Attempt to gain unauthorised access to any system or account
Introduce viruses, malicious code or harmful technology
Scrape, copy or extract website content using automated methods without permission
Interfere with the website’s operation or security
Impersonate another person
Submit false order, payment or contact information
Infringe intellectual property or privacy rights

3. Accounts

If account registration is available, you are responsible for:

Providing accurate information
Keeping login details confidential
Restricting access to your device or account
Informing us promptly of suspected unauthorised access

We may suspend or close an account where reasonably necessary to prevent fraud, protect security or address a serious breach of these terms.

4. Products and Purchases

Product purchases are governed by our Terms of Sale, Shipping Policy and Returns & Refunds Policy.

We try to display product descriptions, colours and images accurately. Screen settings, lighting and manufacturing variations may cause minor differences.

Product availability may change without notice.

5. Prices

Prices are displayed in pounds sterling and include VAT where applicable.

We may correct genuine pricing, description or technical errors. If an error affects an order, we will contact you before proceeding or cancel the affected order and issue a refund.

6. Intellectual Property

Website content, including text, graphics, branding, product images, page layouts and software, is owned by or licensed to CITY TRANSPORT GROUP LTD and is protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes. You may not reproduce, distribute, sell, modify or commercially exploit protected content without written permission.

7. Reviews and User Content

If you submit a review, comment or other content, you confirm that it is accurate, lawful and does not infringe another person’s rights.

You grant us permission to display and use submitted content for operating and promoting the website. We may remove content that is unlawful, misleading, abusive or unrelated.

8. Third-Party Services and Links

The website may use or link to third-party payment, delivery, analytics, social media or other services.

Third-party services are governed by their own terms and privacy practices. We are not responsible for independent websites that we do not control.

9. Website Availability

We aim to keep the website available and secure, but uninterrupted or error-free operation cannot be guaranteed.

We may suspend access temporarily for maintenance, security, technical problems or circumstances beyond our reasonable control.

10. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of mandatory consumer rights.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when you began using the website or entered into a contract with us.

We are not responsible for business losses arising from consumer use of products or the website.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy.

12. Termination

We may restrict access where a user materially breaches these terms, threatens the security of the website or uses it unlawfully.

Provisions concerning intellectual property, liability and governing law continue to apply after termination where appropriate.

13. Changes

We may update these terms to reflect legal, operational or technical changes. Updated terms apply from the date they are published and do not retrospectively change an already accepted order.

14. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer in another part of the United Kingdom, you retain any mandatory protections provided by the law of your place of residence and may bring proceedings in any court available to you under applicable consumer law.