Shipping policy

Shipping Policy

Last updated: 10 October 2026

This Shipping Policy applies to orders placed through citytransport.shop.

1. Delivery Area

We deliver to supported mainland addresses in England, Scotland and Wales.

We do not currently deliver to locations that our appointed carriers classify as unsupported remote, offshore, military or restricted addresses. This may include offshore islands, BFPO or military addresses and locations where delivery is restricted for legal, safety or carrier-service reasons.

Delivery availability is confirmed during checkout or order review. If we cannot deliver to an address after an order is placed, we will contact the customer and issue a full refund.

2. Shipping Charges

Standard delivery is free for all accepted orders.

There is no minimum order value and no free-delivery threshold.

3. Order Processing

Orders are normally processed within 1–3 working days.

Our daily order cut-off time is 16:00 UK time. Orders placed after the cut-off are treated as received on the next working day.

Working days are Monday to Friday, excluding UK public holidays.

4. Estimated Delivery Time

After processing, standard delivery normally takes 3–5 working days.

The expected total time from placing an order to delivery is therefore approximately 4–8 working days.

Delivery estimates are not guaranteed. Weather, public holidays, carrier disruption, security checks and other circumstances beyond our reasonable control may cause delays.

Unless otherwise agreed, orders will be delivered within the period required by applicable UK consumer law.

5. Carriers

We appoint a suitable delivery provider according to the delivery address, parcel size and service availability.

The carrier may vary between orders. Carrier details will normally be provided with the dispatch or tracking notification.

6. Tracking

Tracking is provided for dispatched orders where supported by the appointed carrier.

Customers normally receive tracking information by email after dispatch. Tracking updates can take some time to appear after a parcel has been handed to the carrier.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact support@citytransport.shop immediately. We will try to update the address before dispatch but cannot guarantee that a change will be possible.

We are not responsible for delays caused by an incomplete or incorrect address supplied by the customer. Additional redelivery costs will be handled fairly according to the circumstances and applicable consumer law.

8. Delivery Attempts

The carrier may:

Leave the parcel in an authorised safe place
Deliver it to a neighbour
Redirect it to a collection point
Make another delivery attempt

This depends on the carrier’s procedures and any instructions provided by the customer.

9. Delayed or Missing Parcels

If tracking has not updated for an unusual period or an order has not arrived within the expected timeframe, contact us at support@citytransport.shop.

We will investigate with the carrier and provide an appropriate solution. Please do not place a duplicate order unless instructed to do so.