Terms of Sale

Last updated: 10 October 2026

These Terms of Sale apply to products purchased from citytransport.shop.

The seller is:

CITY TRANSPORT GROUP LTD
Suite 591, 33 Great George Street
Leeds, United Kingdom, LS1 3AJ

Company number: 10276695
VAT number: GB 393 7074 67
Email: support@citytransport.shop

1. Scope

We sell physical travel, car organisation and everyday travel products to consumers at supported mainland addresses in England, Scotland and Wales.

We do not currently sell digital products, personalised goods or made-to-order goods.

2. Product Information

We take reasonable care to describe products accurately.

Images are for presentation purposes. Minor differences in colour or appearance may occur because of screen settings, lighting, packaging updates or normal production variations.

Any dimensions, materials or performance claims displayed on a product page form part of the product information and should be reviewed before ordering.

3. Placing an Order

To place an order, the customer must:

Select the products
Provide accurate billing and delivery information
Select an available payment method
Review the order
Submit payment and confirm the order

An automated acknowledgement confirms that we received the order. It does not necessarily mean that the order has been accepted.

A binding sales contract is formed when we send dispatch confirmation, unless we expressly confirm acceptance earlier.

4. Order Acceptance

We may reject or cancel an order before dispatch where reasonably necessary, including when:

A product is unavailable
Payment is not authorised
The delivery address is unsupported
Information appears incomplete or fraudulent
There is an obvious pricing or description error
The order appears intended for unauthorised resale

If payment has already been collected for a cancelled order, it will be refunded.

5. Prices and VAT

Prices are shown in pounds sterling (GBP).

Displayed prices include VAT where applicable. The final amount is shown before the customer submits the order.

Standard delivery is free for accepted orders.

6. Payment

We accept:

Visa
Mastercard

Payment is taken through an authorised payment service provider. The customer confirms that they are authorised to use the selected payment method.

7. Delivery

Orders are normally processed within 1–3 working days and delivered within a further 3–5 working days.

Orders received after 16:00 UK time begin processing on the next working day.

Delivery arrangements are described in the Shipping Policy.

8. Ownership and Risk

Risk in the products passes to the customer when the products are delivered to the customer or to a person identified by the customer to receive them.

Ownership passes after we have received full payment and the products have been delivered.

9. Cancellation Before Dispatch

Customers may request cancellation before dispatch by emailing support@citytransport.shop.

We will try to stop the order, but cancellation cannot be guaranteed once dispatch processing has begun.

If the order has already been dispatched, it may be returned under the Returns & Refunds Policy.

10. Cancellation and Returns After Delivery

Customers may request a return within 30 calendar days after delivery.

This commercial return period does not reduce any statutory cancellation rights. Return shipping for approved returns is paid by us, and no restocking fee is charged.

Full procedures are contained in the Returns & Refunds Policy.

11. Faulty or Misdescribed Products

Products must be of satisfactory quality, fit for their intended purpose and match their description, as required by applicable UK consumer law.

If a product is faulty, damaged, incorrectly supplied or not as described, contact us. Depending on the circumstances and applicable rights, a customer may be entitled to a repair, replacement, price reduction or refund.

Nothing in these terms limits statutory consumer rights.

12. Refunds

Approved refunds are issued to the original payment method.

We normally process a refund within 3 working days after the return has been received, inspected and approved. Payment providers may require additional time to display the refund.

All refunds will be completed within applicable statutory deadlines.

13. Our Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Breach of mandatory consumer rights
Defective products where liability cannot legally be excluded

We are not responsible for business losses where products are purchased primarily for personal consumer use.

14. Events Beyond Our Control

We are not responsible for a delay caused by events beyond our reasonable control, provided that we take reasonable steps to reduce the effect of the delay and inform affected customers.

If a significant delay makes performance impossible or materially changes the agreed delivery, the customer may have the right to cancel and receive a refund.

15. Complaints

Please send complaints to support@citytransport.shop and include:

Your name
Order number
A description of the issue
The resolution requested
Supporting photographs where relevant

We normally respond within 48 hours.

16. Transfer of Rights

We may transfer our rights or obligations where this does not reduce the customer’s contractual or statutory rights.

Customers may transfer their rights only where permitted by law or with our written agreement.

17. Severability

If any part of these terms is found invalid or unenforceable, the remaining provisions continue to apply.

18. No Waiver

A delay in enforcing a contractual right does not mean that the right has been waived.

19. Governing Law and Courts

These terms are governed by the laws of England and Wales.

Consumers living in Scotland retain applicable mandatory Scottish consumer protections and may bring proceedings in the courts available to them under applicable law.