FAQ

We deliver to standard ecommerce addresses across the United Kingdom. Some remote, restricted or sensitive locations may be unavailable. If an address cannot be served, this will normally be shown during checkout or confirmed after the order is reviewed.

Standard delivery is free. There is no minimum order value required.

Orders are normally processed within 1–3 working days. Delivery usually takes a further 3–5 working days. Weekends, public holidays, weather and carrier disruption may affect these estimates.

Our daily cut-off time is 16:00 UK time. Orders placed after this time are treated as received on the next working day.

Yes. Available tracking information will be sent to the email address used at checkout after the order has been dispatched.

Contact us as soon as possible. We can only change or cancel an order before it enters dispatch. After dispatch, you may use the returns process once the order arrives.

You may request a return within 30 days of receiving your order. Contact us before sending the product back so we can provide the return instructions.

City Transport pays the approved return delivery cost. Please use the return method provided by our support team.

Yes, subject to stock availability. Send us your order number and details of the item you would like to exchange.

After an eligible return has been received and approved, we aim to process the refund within 3 working days. Your bank may need additional time to display the credit.

We accept Visa and Mastercard. Payments are processed in pounds sterling (GBP), and displayed product prices include VAT where applicable.

Email support@citytransport.shop. Support hours are 09:00–16:00 UK time, and we normally respond within 48 hours. Telephone support is not currently available.