Privacy policy

Privacy Policy

Last updated: 10 October 2026

This Privacy Policy explains how CITY TRANSPORT GROUP LTD collects, uses, stores and shares personal information when you visit, make a purchase from or otherwise interact with citytransport.shop.

1. Data Controller

The data controller is:

CITY TRANSPORT GROUP LTD
Suite 591
33 Great George Street
Leeds
United Kingdom
LS1 3AJ

Company number: 10276695
VAT number: GB 393 7074 67
Email: support@citytransport.shop

2. Information We Collect

Depending on how you use the website, we may collect:

Your name, billing address, delivery address and contact details
Order, payment and transaction information
Products viewed, purchased or returned
Account and login information, if you create an account
Messages, enquiries, reviews and customer service records
IP address, browser type, device information and website activity
Cookie preferences and marketing preferences
Fraud-prevention and security information

We do not normally receive or store complete payment card details. Payments are processed by authorised payment service providers.

3. How We Collect Information

We may collect information:

Directly from you when you place an order, create an account or contact us
Automatically through cookies and similar technologies
From payment, fraud-prevention, delivery and ecommerce service providers
From advertising or analytics providers where you have provided any required consent

4. How We Use Personal Information

We may use personal information to:

Process payments and fulfil orders
Arrange delivery, returns, refunds and exchanges
Provide customer support
Maintain customer accounts
Detect and prevent fraud, misuse and security incidents
Operate, troubleshoot and improve the website
Comply with tax, accounting and legal obligations
Establish, exercise or defend legal claims
Send service messages about orders or accounts
Send marketing communications where permitted by law
Measure website performance and advertising effectiveness where consent is required and obtained

5. Lawful Bases

Depending on the activity, we rely on:

Contract: to process and deliver orders and provide customer service
Legal obligation: to comply with tax, accounting, consumer protection and other legal requirements
Legitimate interests: to operate and protect the business, prevent fraud and improve services, provided those interests do not override your rights
Consent: for optional cookies and certain marketing or advertising activities

You may withdraw consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.

6. Cookies

The website may use essential cookies required for checkout, security, account access and core website functions.

With your permission, it may also use analytics, preference, advertising or social media technologies. Where consent is required, non-essential technologies should not be activated until you make a choice.

You can manage your preferences through the website’s cookie controls and through your browser settings.

7. Sharing Personal Information

We may share information with service providers that help us operate the store, including:

Ecommerce and website platform providers
Payment processors
Delivery and logistics providers
IT, hosting, security and fraud-prevention providers
Customer support and email service providers
Analytics and advertising providers, subject to applicable consent requirements
Accountants, insurers, legal advisers and professional consultants
Regulators, law enforcement bodies or courts where required

We do not sell personal information for money.

8. International Transfers

Some service providers may process information outside the United Kingdom.

Where required, we use appropriate safeguards, such as UK adequacy regulations, approved contractual protections or another lawful transfer mechanism.

9. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Complete orders and provide customer support
Meet tax, accounting and legal obligations
Resolve disputes
Prevent fraud and protect the website
Enforce agreements

Retention periods vary according to the type of information and applicable legal requirements. Information that is no longer required will be deleted, anonymised or securely restricted.

10. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information
Restrict certain processing
Object to processing based on legitimate interests
Object to direct marketing
Request transfer of information in a portable format
Withdraw consent
Request information about certain automated decisions

To exercise a right, contact support@citytransport.shop. We may need to verify your identity before completing the request.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Marketing

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.

You will still receive necessary transactional communications relating to orders, payments, security or customer service.

12. Children

The website is not intended to collect personal information directly from children. If you believe a child has provided personal information without appropriate authorisation, contact us so that we can investigate.

13. Security

We use reasonable technical and organisational measures intended to protect personal information. However, no online system or electronic transmission can be guaranteed to be completely secure.

14. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this page with a revised “Last updated” date.